RIGHT TO CANCEL
You have the right to cancel the contract created by our written order confirmation without giving any reason fourteen (14) days from the day on which you acquire, or someone you nominate (other than the carrier) acquires, physical possession of the products in your order. If you are a customer based in the European Union or the European Economic Area and have made a purchase via the Sales Channels, this is considered to be your statutory right to withdraw from the contract. To meet the withdrawal deadline, it is sufficient for you to withdraw before the withdrawal period has expired.
To cancel the contract and return your product(s), you can contact our Headquarters and follow the instructions that will be given to you, or you can send us in writing an unequivocal statement such as a letter or e-mail to: All Strokes Matter, 162 S Rancho Santa Fe Rd, PMB 413 STE E70, Encinitas, Ca 92024 or HQ@allstrokesmatter.com
RETURN PROCESS
Products that have been purchased through the Sales Channels may only be returned to our All Strokes Matter distribution center at the address of our Returns Department, as provided in our FAQs section, in accordance with these Conditions of Sale.
You must keep a proof of return shipment, and we accept no liability in the event that such proof cannot be produced. Only merchandise received by our All Strokes Matter distribution center will be eligible for a refund or exchange.
Please refer to our FAQs or call the Customer service department for further details. You may be asked to provide information about the products for us to make a first assessment of the condition of these products.
CONDITION OF RETURNED PRODUCTS
We will verify that the returned product satisfies the conditions of the Returns and Exchanges Policy and, if so, then proceed with the applicable refund or exchange.
Our products must be returned in a new and unused state, in perfect condition, with all protective materials in place and tags and stickers attached to them (if applicable), including all accessories and documents. We reserve our right not to accept any return if the product shows signs of wear or has been used or altered from its original condition in any way or, as an alternative, may reduce the amount of any applicable refund or exchange accordingly.
If you have received free items as part of your order, they must be returned with the products. All returns will be subject to strict Quality Control (“QC”) by us to ensure that the returned products satisfy these requirements. If the products do not meet QC standards, we will refuse the return, and the products will be returned to you. If the returned product satisfies QC, we will proceed with the applicable refund or exchange.
Failure to comply with these Conditions of Sale will entitle us to refuse the returned product and send it back to you, at your own cost.
PRODUCTS YOU CANNOT RETURN OR EXCHANGE
Orders for products that have been personalized in any way or otherwise made for you with bespoke specifications cannot be cancelled and such products cannot be returned to us for exchange or refund. This includes, without limitation, products that have been embroidered or embossed.
REFUNDS
You may return a product purchased through the Sales Channels for refund, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
Only the buyer will be entitled to receive a refund of the purchase price. In no event will a person who has received the product as a gift (i.e., a “Gift Recipient”) be entitled to receive a refund. If you are a Gift Recipient and wish to return a product, please contact Customer Service to discuss your options.
If the return complies with these Conditions of Sale, we will use commercially reasonable endeavors to refund the purchase price to the buyer using the same means of payment as used by the buyer for the initial transaction within fourteen (14) days after receipt of the returned item by the All Strokes Matter distribution center. Except for delivery of a defective product by us, initial shipping charges will not be refunded.
EXCHANGES
You may return a product purchased through the Sales Channels for exchange with another All Strokes Matter product, provided that the return complies with these Conditions of Sale, in particular with (a) Right to Cancel and (b) Return Process above.
In any event, the sale of the returned product will be cancelled and a new order for the product ordered must be placed.
Should a product be returned to the All Strokes Matter distribution center for exchange with a less expensive product, only the buyer of the returned product will be entitled to receive a refund of the price difference.
If a product is returned for exchange with a more expensive product, you will have to pay the price difference.
MANUFACTURER’S GUARANTEE AND YOUR LEGAL CONSUMER RIGHTS
We are committed to ensuring that each product strictly complies with our quality criteria and that it has passed all our controls, both technical and aesthetic.
Selected products are covered by the applicable [All Strokes Matter] Guarantee. If you wish to repair a product covered by the applicable [All Strokes Matter] Guarantee, please refer to the applicable [All Strokes Matter] Guarantee, and call customer service for more information.
In your capacity as consumer, you may have legal rights under the applicable law of governing the sale of consumer goods; those legal rights are not affected by these Conditions of Sale or the applicable [All Strokes Matter] Guarantee.
CODES, COUPONS, AND PROMOTIONS
All Strokes Matter may issue voucher, coupon or discount codes (each, a “Code”) and/or promotions (e.g., a complimentary gift with purchase) (each, a “Promotion”) from time to time. These Codes, Promotions, and other offers may be available to some or all users, in only certain locations and jurisdictions, and only at certain times, as solely determined by All Strokes Matter. Codes and Promotions are subject to the below provisions, and additional terms and conditions may apply. Void where prohibited by law. Offer may vary in stores and/or online.
COMPLIMENTARY GIFTS AS PART OF A PROMOTION MAY VARY FROM PICTURES.
A Code or Promotion may not be combined with other discount offers or promotions (unless expressly permitted by All Strokes Matter), or applied to prior orders or cancelled orders, including due to out-of-stock merchandise, and must be used on a per purchase basis.
A Code that offers a percentage off of a purchase price may in some instances be used in combination with a free shipping Code (when expressly permitted by All Strokes Matter) but cannot be combined with any other percentage off Code.
Code and Promotion offers apply only to the purchase of merchandise and do not apply to gift card purchases, shipping charges, taxes, or other fees.
Only one Code or Promotion may be applied per order and per customer, except as otherwise expressly permitted by All Strokes Matter in writing. The Code and Promotion may be available only for a limited time or for one time use only. A Promotion is valid only while supplies last.
A Code or Promotion may not apply to sale items unless expressly permitted by All Strokes Matter. Additional exclusions may apply when a Code or Promotion are limited to specific types of products.
In the event a Code may be applied to only one item, the Code shall automatically apply to the least expensive item.
If you attempt to apply more than one Code to your order, All Strokes Matter will apply the one with the greatest discount.
You are restricted from returning for a refund an individual product purchased as part of a combination (including any free gift with the purchase), and all such products included in the combination must be returned in their entirety.
Purchases of items that qualify for a complimentary gift may not be eligible for return and only exchanges may be permitted. No exchange of any gift is permitted.
In the event you return an item that qualified for a complimentary gift, please be sure to include the complimentary gift with the return. If you would like to keep the complimentary gift but not the qualifying item(s), your account will be charged for the value of the complimentary gift.
Your use of any Code or Promotion is limited to the purpose for which your Code or Promotion offer was received. Your use of any Code or Promotion offer is limited to personal use, is not for resale, and may
not be transferred or shared unless expressly directed by All Strokes Matter. Any use beyond the prescribed limited purpose is prohibited. A Code or Promotion is not redeemable for cash or credit.
Your use of each Code or Promotion offer must comply with all applicable laws, rules, and regulations, and you will not provide All Strokes Matter with any information or material (such as a photograph or an email address) that you are not authorized to provide.
Your abuse of a Code or Promotion, or your failure to abide by these terms or by any terms and conditions of a particular Code or Promotion, may lead to cancellation of your current Codes and Promotions and/or disqualification from participation in future Codes and Promotions.
If All Strokes Matter determines that there is abuse of a Code or Promotion for a specific order before that order is fulfilled, All Strokes Matter may cancel the Code and/or Promotion offer and declare the order invalid with no obligation to fulfill it. All Strokes Matter reserves the right to cancel any order or demand a return of funds or products due to unauthorized, altered, or ineligible use of a Code or Promotion and seek any legal recourse it deems necessary in connection therewith.
All Strokes Matter may revoke, modify, or terminate a Code or Promotion at any time for any reason.
